Service Desk Manager Certification (The Resource Center)This training course presents best practice standards and skills that professionals need to successfully manage both strategic and tactical components of a help desk organization. It is an intensive three-day workshop which leads to the support center manager certification.
Flood was a turning point for survivor (The Wichita Eagle)Heavy rain limited his visibility on the Kansas Turnpike to about five feet. That night in 2003, the young man at the wheel of the 1994 Mercury Cougar faced a future as hard to see as the road ahead. He had graduated with a degree in psychology from the University of Kansas two years earlier, but didn't know what to do with it. He was working as a hotel desk clerk in Lawrence, training in ...
Volunteer finds sense of purpose at hospital (Muskogee Phoenix)Bea Edwards said she has found a new sense of purpose in her life as a volunteer at Muskogee Regional Medical Center. Edwards, 70, signed on 4 1/2 years ago after retiring from the Veterans of Foreign Wars service organization to take care of her dying husband.
Hunt for Canadian journalist continues in Somalia (Vancouver Sun)The hunt continued Wednesday for a Canadian journalist kidnapped in Somalia on Saturday along with an Australian photographer, their Somali fixer and a driver. Leonard Vincent, head of the Africa desk for Reporters Without Borders, said from Paris that the organization's Somali contacts reported that Alberta native Amanda Lindhout, 27, and Australian Nigel Brennan, 35, were last seen in a house ...
